Refund & Returns Policy
Overview
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a return and refund policy that lasts 30 days. If 30 calendar days have passed since your purchase, unfortunately, we are unable to offer you a full refund or exchange.

To qualify for a return, your item must be in the same condition you received it—unused, undamaged, and in its original packaging. Items that show signs of use, wear, or alteration may not be eligible for a full refund and may be subject to only a partial refund or denial of return.

Non-Returnable Items
Certain categories of products are exempt from being returned due to hygiene, safety, or perishability concerns. These include, but are not limited to:

Perishable goods such as food, flowers, plants, newspapers, or magazines

Intimate or sanitary products (e.g., undergarments, menstrual items)

Hazardous materials, flammable liquids, or gases

Downloadable software and digital products

Gift cards

Health and personal care items that have been opened

We appreciate your understanding that these restrictions help ensure safety, hygiene, and regulatory compliance.

Proof of Purchase
To initiate any return, you must provide a receipt, order confirmation, or other proof of purchase. This helps us process your request efficiently and verify eligibility. Please do not send your return directly to the manufacturer, as we are unable to track or guarantee returns that bypass our system.

Partial Refunds
In some circumstances, only a partial refund may be granted. Examples include:

Books with obvious signs of use

CDs, DVDs, VHS tapes, video games, software, cassette tapes, or vinyl records that have been opened

Items that are not in their original condition or are damaged or missing parts due to reasons not caused by our error

Any return initiated more than 30 days after the delivery date

Refunds
Once your return is received and inspected, you will receive an email confirming that we have received your item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed promptly. A credit will be automatically applied to your original method of payment such as your credit card, debit card, or other payment platform within a specified number of business days, depending on your provider’s processing time.

Late or Missing Refunds
If you haven’t received your refund within the expected time frame:

Double-check your bank account.

Contact your credit card provider processing may take additional time before the refund appears.

Contact your bank, as there may be delays depending on your financial institution.

If you’ve taken all these steps and still have not received your refund, please reach out to us at {email address}, and we’ll be happy to assist you further.

Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable unless they arrive damaged or defective.

Exchanges
We only replace items that are defective or damaged. If you would like to exchange an item for the same product, please email us at {email address} with details of the issue. Then, send your item to: {physical address}. All exchanges must follow the same 30-day timeline.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, we will issue you a gift certificate.

If the gift wasn’t marked as such or was sent to the purchaser first, we will issue the refund to the gift giver directly.

Shipping Returns
To return your product, please ship it to: {physical address}.

You are responsible for covering the shipping costs for returning your item unless the item was defective or an error occurred on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Depending on your location, the time it may take for the exchanged product to reach you can vary. For valuable or high-ticket items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking confirmation.

Need Help?
If you have any questions about your return, refund, or exchange, feel free to contact our customer support team at {email}. We’re here to help and ensure your shopping experience is as smooth and positive as possible.